Refund policy

Returns
We want you to be happy.
Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Exchanges
If you are not happy with the item you received, please allow us to offer you an exchange for a different product, or a gift card that will not expire.

To exchange your item, send us an email at anne@annewoodman.com and send your item to:

P.O. Box 207 Seal Harbor, ME 04675.

Refunds
If you would prefer a refund for our order, first let us know by sending an email to anne@annewoodman.com, then mail your item (in it's original packaging) to
Anne Woodman
P.O. Box 207
Seal Harbor, ME 04675

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at anne@annewoodman.com.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to:
Anne Woodman
P.O. Box 207
Seal Harbor, ME 04675.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

All this being said, we also offer a lifetime guarantee on your beloved piece of jewelry. If your piece breaks or gets misshapen with wear, send us an email at annewoodman@mac.com and we will take it from there!